Here at RGS, the tracking process
begins upon receipt of a purchase order. Our costumer service staff is
able to provide our clients with detailed information on the status of
their orders at any preproduction or production stage.
The expertise of our staff, together with our strategic alliances with
well-known freight forwarders, enable us to offer a full range of logistic solutions,
e.g. flexibility of carriers,delivery time, large-volume
leverage and more shipping options for optimum timing.
Inside our tracking process, there are multiple steps aligned with our
clients’ logistic and sourcing operations to ensure the adequate
monitoring of orders while in transit. RGS-Operations is responsible for providing
information about an order’s delivery, sending all the export documentation to
client and ensuring regulatory compliance. RGS-Shipment Tracking assumes responsibility
of the tracking process upon shipment from the country of origin, coordinating
directly with our clients at the final stages to ensure a fast, safe and on