RGS’ principal strength
is based on its organizational skills and the multidisciplinary qualifications
of its staff.
The Balanced Scorecard is the strategic approach and performance management
system that RGS uses to connect its vision/mission with the strategy of
the company. This management tool enables us to deploy our objectives
into the four perspectives of a cause-effect relationship:
Financial: Providing corporate financial
data permits our management to know to what extent our financial objectives
are being met.
Customer: Knowing that our customers’
satisfaction is closely connected to our processes and staff performance,
we carefully monitor our customer satisfaction indicators in order to
forecast future scenarios and adjust our pre-production, production and
human resources processes.
Processes: RGS has re-designed its processes
in order to conform to our customers’ requirements. Metrics on different
production and Pre-Production steps allow us to maintain the cycle of constant
improvement, taking specific actions to adjust our processes.
Learning and Growth: This includes both
RGS' corporate and our employees' self improvement, adopting a continuous
learning approach. For this purpose, our Human Resources area has aligned
its processes to maintain the coherence with RGS' strategy.